General FAQs

How do I sign up for the weekly email coupon?

1) Visit www.smartandfinal.com and click on “ Sign Up & Save ” at the top of the page.

2) Enter your email address, select your shopping purpose, and click “Submit”.

3) You will be directed to the Smart & Final Subscription Center, enter your information and click “Submit”.

You’re all done! You’ll receive a Welcome email in your inbox within a few minutes. If you do not receive a welcome email, please check your Spam folder.

How do I redeem my email coupons?

You can redeem your email coupon by displaying it on your mobile phone or bringing a printout to the store. As with all coupons, the barcode must be scannable.

How do I unsubscribe to from your email list?

If you no longer wish to receive emails from Smart & Final, please scroll to the bottom of one of our emails where you will find a link to unsubscribe.

How do I check the balance on a Smart & Final Gift Card?

You can check your gift card balance and transaction history by calling 888-336-4414.

How do I contact the Smart & Final Credit department?

If you have questions regarding in store transactions, account logins, name changes or any other credit related issues, please email Credit-CL@smartandfinal.com or call 1-800-269-7897 during regular business hours (Mon-Fri, 8AM-5PM PST)

I’m having an issue with a check/debit card/credit card/gift card or need a duplicate receipt, who can I contact?

If you are having issues with a returned or declined check, a credit/debit/EBT card, a gift card, or need a duplicate receipt, please contact our Banking department at 1-800-269-7897 during regular business hours (Mon-Fri, 8AM-5PM PST)

What is Smart Advantage and how do I apply?

Smart Advantage is a program that provides resale benefits to our business/organization customers. For more information on this program please visit our Smart Advantage page.

I have questions regarding grocery delivery to my home, where can I find answers?

For questions regarding Instacart, our grocery delivery partner, please visit our Instacart FAQ page.

Does Smart & Final give donations? How can I apply?

Yes! The Smart & Final Charitable Foundation is committed to giving back, improving the quality of life & nourishing the communities we serve. Through monetary grants, it supports nonprofits committed to Health & Wellness, Education, Hunger Relief, and Team Sports & Youth Development.

To submit a donation request, please visit the Smart & Final Charitable Foundation page .

How do I submit feedback about my store experience?

We value all customer feedback and invite you to fill out our survey at www.smartandfinal.com/survey (you will need a Smart & Final receipt from the past 7 days).

If you prefer to mail in your feedback, you can pick up a comment card at your local store, they are located near the registers.

Who do I contact about technical issues with the website or mobile app?

For any technical issues, please contact our Customer Relations department at 1-800-894-0511 or email us at customer.relations@smartandfinal.com during regular business hours (Mon-Fri, 8AM-4:30PM PST)