Large Order Delivery - Frequently Asked Questions
How it Works
- What is Smart & Final large order delivery?
- Smart & Final offers large order delivery from select stores. To start shopping, sign up or log in to your Smart & Final account and add items to your cart.
- Large orders are determined by the size of each item and quantiles in the order, if your order qualifies for large order delivery your order will default to a 4-day lead time.
- What’s the difference between large order delivery and other third-party marketplaces?
- Our team can process large quantities that may require extended lead times to complete and transport via larger delivery vehicles.
- Is there a minimum online order amount to qualify for delivery at SmartandFinal.com?
- Yes, there is $35 order minimum.
- Are there any delivery fees on SmartandFinal.com?
- Orders on SmartandFinal.com have a flat delivery fee of a $9.99
- How long will it take to deliver my order?
- If your order qualifies as a large order, you may see a 4-day lead time and 4-hour delivery window (8 AM – 12 PM or 1 – 5 PM PST).
Pricing & Promotions
- Do you offer in-store pricing online?
- Our online pricing is store specific and varies by location.
- Are in-store promotions honored online?
- Depending on the promotion, all final applicable discounts will appear on your receipt.
- Can I use my tax exception discount on online orders?
- Yes, Smart & Final customers who qualify for tax exemption status may apply their discount online. To apply for tax exemption, click here.
- Will digital coupons apply to online orders?
- Digital coupon discounts will be applied once payment has been fully processed.
Out of Stocks & Replacements
- Who will process my same-day delivery order through SmartandFinal.com?
- Your order will be sent to your local store and a third-party logistics team will complete the delivery to your home or business.
- What type of communication will I receive regarding my order?
- Once an order is placed, you will receive the following updates via text or email:
- Order confirmation
- SMS text alert
- Order completion
- Payment processing
- Once an order is placed, you will receive the following updates via text or email:
- Are items listed online guaranteed to be available in store?
- Inventory is not guaranteed and varies by store.
- A personal shopper will notify you if there are any of out-of-stock items in your order and provide possible substitutions.
Payments, Refunds & Cancelations
- What forms of payment are accepted for online orders?
- We accept all major credit and debit cards: Visa, Mastercard, Amex, Discover. No checks, EBT, WIC, or gift cards, or S&F.
- May I tip my Shopper?
- We do not offer a tip option for large orders
- Why is there a preauthorization hold on my card?
- When your order is placed, your financial institution will place an authorization hold on your card to confirm the card is valid and for your protection.
- The hold will amount to your estimated order total plus approximately 20% to cover any additional add-ons or substitutions.
- Each bank has different timelines on releasing the hold but may take it up to 7 business days for it to clear.
- For additional information, please contact your financial institution.
- When will I receive my final receipt?
- Your final receipt will be in the order history section of <<your account>>.
- When payment has been processed, you will receive a confirmation email containing a link to your digital receipt.
- How can I request a refund?
- Refunds are available for orders that were late, over-charged, containing broken/spoiled items, or were missing.
- Please reach out to our Online Support team for help processing your refund. We offer assistance via chat or email.
- How do I cancel an order?
- The fastest way to cancel your order is to contact us directly.
- When contacting our Online Support team, please have your order number ready and indicate that you would like your order canceled.