Shop Smart & Final Powered by Instacart Delivery & Pick-up FAQs
What is Instacart?
Instacart is a grocery delivery service that delivers in as little as an hour! Instacart connects customers with Personal Shoppers in their area who pick up and deliver groceries from local stores. Instacart is not a retailer or a seller of groceries or other merchandise.
Have general Instacart questions? Click here to go to Instacart's complete Help Center.
Instacart General Help Topics
Smart & Final Powered by Instacart FAQs
With Instacart.com, you can shop from several local retailers, not just Smart & Final. You can compare prices between different retailers. With Shop.SmartandFinal.com, you see only Smart & Final products.
The Service Fee is used to provide customer support and recognize the efforts of the whole team for providing you with great service! It is a small percentage based on the initial dollar fee of your order.
Instacart Personal Shoppers fulfill your orders from the store you've chosen. Your Personal Shopper will pick your produce, carefully select all your items, and handle any items that are out of stock.
Yes, see instructions on how to Chat With Your Shopper.
If you’re looking for an item that is not in our inventory, you can make a Special Request !
You can always check Order Status on your app or on your computer.
Find out how you can Update Items in Your Order.
Tipping is available on your app or on your computer.
Delivery and pick-up service is available in select cities in CA, NV, and AZ. You can check availability with your zip code at https://shop.smartandfinal.com .
Smart & Final offers same pricing as in store, including weekly sale pricing. Unfortunately, we are not able to honor in-store offers like “Buy More, Save More” and other similar offers.
See all forms of Payment Method accepted here . Instacart currently does not accept prepaid credit cards, store gift cards, EBT cards, or international payments.
Delivery drivers do not provide physical receipts on delivery but you will receive a digital receipt. Here is how you can Access Your Receipt .
Yes, you can Share Your Shopping Cart with family, friends, and co-workers.
Instacart Express gives the customer unlimited free delivery on all orders over $35!